As I write this, I am waiting for a company to return my phone call. I ordered something from them. They shipped the wrong product. I returned it and waited patiently for a while. After a reasonable time I became impatient and, since they didnt show up, I called to find out when it would be delivered. Oh, its been back-ordered. I am waiting for another company to quote a price on a job I need to be done. Someone came out and took measurements in order to figure the price three weeks ago. I called and left a voice mail message asking when they would have the price figured out. So far, they havent shown up. Last week I had a question about a product I own before buying another. I called the company I purchased it from with my inquiry and was told that they would research the question and get back to me soon. So far, they havent shown up. I am not inaccessible. Each of these companies has my contact information telephone number, cell phone number, fax number, email address, everything except my shoe size. I have voice mail for both my telephone and cell phone so they can get the information to me. While none of these issues is life threatening, it is inconvenient and annoying. I would feel so much better about the companies if they would just show up and let me know what is happening, even if they dont have an answer. That way I dont have to wonder if they lost my request, are out of business, or are incompetent. I am quickly losing confidence in all of these companies and am about to do business elsewhere. Now, the reason why I am about to go to the effort of seeking different vendors is that none of these companies bother to show up. Maybe it is fear of angering me. Maybe it is fear of telling the truth. Maybe it is fear of losing the business. Maybe they just dont care. |
