If you are in business for yourself you have certainly had customers who are the customers from hell. You try everything you can including giving them free service, comping their meal or even giving them discounts or free extras, yet the more you do the more they complain. Some people just like to complain a lot and that is one thing, but when they take advantage of you can make a scene in front of other customers they make the experience of your location less desirable to other customers and actually they will hurt your business. There comes a point at which each company must decide if they should fire the customer and put them on a do not serve lest. I am not suggesting that you should put up a sign that says in your business; we reserve the right to refuse service to anyone. However, it might be a good policy of your business to consider such internal procedures or policies to prevent such customers for running your business instead of you. When great service and excellence in customer service is not enough perhaps you should look into firing the customer. This is not to say you should not own up your own mistakes or fix problems when you see them that occur. It is only to say when you've gone out of your way so many times to please the single customer and he is still complaining then perhaps you should suggest that they try somewhere else in a very cordial and polite manner. After they leave you can discuss with your staff exactly what the customer did wrong and why you asked him to leave and explain that this is not something you wish to do a lot however this case it had to be done. They come as a 2006. |
